Course Calendar

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09:00 DFT Study Day - Peer Review Assessment: Restorative Skills   Availability: Course has taken place
Title: DFT Study Day - Peer Review Assessment: Restorative Skills (DFT011015)
Venue: Kadoorie Centre, Oxford - Oxfordshire
Date: Thu 1 Oct 2015, 09:00 to 17:00
Course style: Hands-on
CPD: 6:00 hours
Cost: No charge
Description: Hands on preparation of teeth for amalgam restorations and crowns

09:00 Implant Maintenance and Instrument Sharpening made simple!   Availability: Course has taken place
Title: Implant Maintenance and Instrument Sharpening made simple! (BE011015)
Venue: John Lister Postgraduate Centre, Slough - Berkshire - East
Date: Thu 1 Oct 2015, 09:00 to 16:00
Course style: Lecture
CPD: 5:00 hours
Cost: £26.00
Description: This course is designed to increase the understanding of Dental Implants and the reasons why they fail and discuss materials and maintenance programmes to ensure long term implant survival. The day will be very hands-on , but to include lectures and discussion time and focus on demonstrations using some of the latest materials and instruments in implant maintenance. We will look at the evolution and design and surface characteristics of Dental Implants.Overview of of Implant placement techniques and factors that affect the osseointegration of Implants. Probing techniques, instrument selection, debridement protocols and soft tissue management.

09:15 DF1 Residential Part 1   Availability: Course has taken place
Title: DF1 Residential Part 1 (PO011015PT1)
Venue: Health Education England, Oxford - Oxfordshire
Date: Thu 1 Oct 2015, 09:15 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: To understand the application and principles of ethical behaviour relevant to dentistry including honesty, confidentiality, personal and professional integrity, appropriate moral values.

09:30 Introduction to Law, Ethics and Complaints Handling   Availability: Course has taken place
Title: Introduction to Law, Ethics and Complaints Handling (WIN011015AM)
Venue: Health Education England, Oxford - Oxfordshire
Date: Thu 1 Oct 2015, 09:30 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: The objectives of this course will be to provide a critical overview of the following: •Interpersonal skills and how to work co-operatively with others •Professionalism •GDC Standards for the Dental Team •Current legal and ethical issues facing the dental team and how dentists are monitored •Raising concerns •Complaints handling. This course is intended for Dental Foundation Trainees Nick Torlot I trained at University College Hospital, London and qualified in 1983. I continued there working as a Houseman and Senior House Officer and then moved to Great Ormond Street. In 1986 I joined the Community Dental Service in Camden and Islington and moved to Hampshire in 1989. I have been involved in training and education in all of my posts. I set up Vocational Training and MFDS posts in Hampshire and became a trainer and VT Adviser with the London Deanery. With the closure of the CDS Scheme in London I then worked with NHS Education South Central (NESC) as a trainer within the Winchester scheme I joined the DDU in January 2010 and am now a full time Dento Legal Adviser.

09:30 Record Keeping and Clinical Governance   Availability: Course has taken place
Title: Record Keeping and Clinical Governance (IOW011015)
Venue: Postgraduate Centre, IoW, Newport - Isle of Wight
Date: Thu 1 Oct 2015, 09:30 to 16:30
Course style: Lecture
CPD: 5:30 hours
Cost: £20.00
Description: The morning session will deal with Record Keeping- how good records put the fun back into dentistry and raise patient satisfaction. The course will cover the importance of good clinical record keeping with respect to giving the best patient care, quality assurance and risk management and will show how excellent records can significantly improve the patient’s experience and the practice profitability.

14:00 Team Building & Leadership Skills   Availability: Course has taken place
Title: Team Building & Leadership Skills (WIN011015TR)
Venue: Health Education England, Oxford - Oxfordshire
Date: Thu 1 Oct 2015, 14:00 to 17:00
Course style: Hands-on
CPD: 3:00 hours
Cost: No charge
Description: Present questions and information in a clear, concise and understandable manner

14:00 Team Building & Leadership Skills   Availability: Course has taken place
Title: Team Building & Leadership Skills (WI011015PM)
Venue: Health Education England, Oxford - Oxfordshire
Date: Thu 1 Oct 2015, 14:00 to 17:00
Course style: Hands-on
CPD: 3:00 hours
Cost: No charge
Description: Present questions and information in a clear, concise and understandable manner

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09:00 Safeguarding Vulnerable Adults and Dementia Awareness   Availability: Course has taken place
Title: Safeguarding Vulnerable Adults and Dementia Awareness (WI021015)
Venue: Education Centre, RHCH, Winchester
Date: Fri 2 Oct 2015, 09:00 to 12:30
Course style: Lecture
CPD: 3:00 hours
Cost: £5.00
Description: This course will concentrate on protecting vulnerable adult patients and will familiarise staff with recognising and understanding dementia.

09:30 Introduction to New Ideas in General Practice   Availability: Course has taken place
Title: Introduction to New Ideas in General Practice (WIN021015)
Venue: Health Education England, Oxford - Oxfordshire
Date: Fri 2 Oct 2015, 09:30 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: Objectives for the session: Various speakers from general practice to discuss new ideas in general practice

09:30 Introduction to New Ideas in General Practice   Availability: Course has taken place
Title: Introduction to New Ideas in General Practice (WIN021015TR)
Venue: Health Education England, Oxford - Oxfordshire
Date: Fri 2 Oct 2015, 09:30 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: Objectives for the session: Various speakers from general practice to discuss new ideas in general practice

10:00 Leadership and Management for Practice Managers, Senior Dental Nurses or Team Leaders   Availability: Course has taken place
Title: Leadership and Management for Practice Managers, Senior Dental Nurses or Team Leaders (SO021015)
Venue: Education Centre, RSHH, Southampton
Date: Fri 2 Oct 2015, 10:00 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: £5.00
Description: This course will discuss leadership and management skills and how to put them into practice.

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09:15 A Skills Day for the Dental Reception Team   Availability: Course has taken place
Title: A Skills Day for the Dental Reception Team (BU051015)
Venue: Stoke Mandeville Postgraduate Centre, Aylesbury - Buckinghamshire
Date: Mon 5 Oct 2015, 09:15 to 16:30
Course style: Lecture
CPD: 6:00 hours
Cost: £20.00
Description: DESCRIPTION: This day is dedicated to all those team members who work front of house and are customer facing. We will be exploring the importance of effective communication in order to gain and retain patients. Although the day is aimed at the front of house team, practice managers are welcome to join us to support their team members and for everyone to hear the same message.

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18:30 The older dental patient and the role of the dental nurse   Availability: Course has taken place
Title: The older dental patient and the role of the dental nurse (PO071015)
Venue: QuAD Centre, Portsmouth
Date: Wed 7 Oct 2015, 18:30 to 21:00
Course style: Lecture
CPD: 2:30 hours
Cost: £6.00
Description: The aim of this course is to explain the age changes taking place in UK population, discuss what it might mean to be an ‘older patient’ and describe how dental nurses can make visits to the dentist easier for them.

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09:00 Diagnosis in Endodontics   Availability: Course has taken place
Title: Diagnosis in Endodontics (BE081015DFT)
Venue: John Lister Postgraduate Centre, Slough - Berkshire - East
Date: Thu 8 Oct 2015, 09:00 to 17:00
Course style: Lecture
CPD: 6:00 hours
Cost: No charge
Description: Diagnosis in Endodontics

09:00 Disinfection and Decontamination   Availability: Course has taken place
Title: Disinfection and Decontamination (BE081015)
Venue: John Lister Postgraduate Centre, Slough - Berkshire - East
Date: Thu 8 Oct 2015, 09:00 to 17:00
Course style: Lecture
CPD: 6:00 hours
Cost: £26.00
Description: This course will describe essential and best practice in managing infection control.

09:00 Hands on Oral Surgery   Availability: Course has taken place
Title: Hands on Oral Surgery (MKFD081015)
Venue: Milton Keynes Postgraduate Centre, Milton Keynes
Date: Thu 8 Oct 2015, 09:00 to 16:30
Course style: Hands-on
CPD: 6:00 hours
Cost: No charge
Description: This is a hands on course for Foundation Dentists. It will give hands on experience in flap design, bone removal, root removal and suturing.

09:15 Dealing with Anxious Patients   Availability: Course has taken place
Title: Dealing with Anxious Patients (PO081015AM)
Venue: QuAD Centre, Portsmouth
Date: Thu 8 Oct 2015, 09:15 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: To be aware of situations when patients emotions can be hieghtened and offer appropriate support (Com 12.7) When needing to refer to be able to do so in a way that causes least anxiety (Com 12.4)

09:30 Introduction into Endodontics in Dental Practice   Availability: Course has taken place
Title: Introduction into Endodontics in Dental Practice (WIN081015)
Venue: Education Centre, RHCH, Winchester
Date: Thu 8 Oct 2015, 09:30 to 17:00
Course style: Hands-on
CPD: 6:00 hours
Cost: No charge
Description: To know which local analgesia is appropriate to ensure adequate pain control (Clin 5.1)

09:30 Introduction to NHS Module 3-Disinfection, Decontamination and Antimicrobial Stewardship   Availability: Course has taken place
Title: Introduction to NHS Module 3-Disinfection, Decontamination and Antimicrobial Stewardship (INOX081015)
Venue: George Pickering Postgraduate Centre, Oxford - Oxfordshire
Date: Thu 8 Oct 2015, 09:30 to 16:30
Course style: Lecture
CPD: 5:30 hours
Cost: £11.00
Description: The aim of this course is to overview key aspects of infection prevention and control for the whole dental team. Requirements of the GDC and CQC will be met by this course.

10:00 DFT Study Day - Clinical Photography   Availability: Course has taken place
Title: DFT Study Day - Clinical Photography (DFT081015AM)
Venue: George Pickering Postgraduate Centre, Oxford - Oxfordshire
Date: Thu 8 Oct 2015, 10:00 to 13:00
Course style: Hands-on
CPD: 3:00 hours
Cost: No charge
Description: An introduction into clinical photography, theory and hands-on

10:00 DTFT Study Day - Dental Radiography in Practice   Availability: Course has taken place
Title: DTFT Study Day - Dental Radiography in Practice (DTFT081015AM)
Venue: Health Education England, Oxford - Oxfordshire
Date: Thu 8 Oct 2015, 10:00 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: This session will focus on the role in Radiography and the Dental Therapist in particular in relation to the GDC Scope of Pratice and will use visual aids to test the skills of the group to identify technique faults and pathology

10:00 Orthodontics   Availability: Course has taken place
Title: Orthodontics (DCTPK081015)
Venue: Health Education England, Oxford - Oxfordshire
Date: Thu 8 Oct 2015, 10:00 to 17:00
Course style: Lecture
CPD: 5:30 hours
Cost: No charge
Description: A career in orthodontics and an update on the profession This course is intended for Dental Core Trainees

13:00 DFT Study Day - NHS Rules and Regulations   Availability: Course has taken place
Title: DFT Study Day - NHS Rules and Regulations (DFT081015PM)
Venue: George Pickering Postgraduate Centre, Oxford - Oxfordshire
Date: Thu 8 Oct 2015, 13:00 to 17:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: In depth presentation and small group working to facilitate the understanding of the NHS (General Dental Services Contract) Regulations 2005

14:00 DTFT Study Day - Making the Most of Clinical Photography   Availability: Course has taken place
Title: DTFT Study Day - Making the Most of Clinical Photography (DTFT081015PM)
Venue: Health Education England, Oxford - Oxfordshire
Date: Thu 8 Oct 2015, 14:00 to 17:00
Course style: Hands-on
CPD: 3:00 hours
Cost: No charge
Description: An introduction into clinical photography in dentistry - theory and hands-on

9

09:00 Hands-on Dental Photography in Practice   Availability: Course has taken place
Title: Hands-on Dental Photography in Practice (PO091015)
Venue: Education Centre, RHCH, Winchester
Date: Fri 9 Oct 2015, 09:00 to 16:00
Course style: Hands-on
CPD: 6:00 hours
Cost: £105.00
Description: Dental photography is essential in record keeping and it is important for all members of the dental team to be appropriately trained and for each practice to have the appropriate equipment. This practical course will provide an overview of the applications of dental photography and equipment, and will highlight issues of consent and duty of care.

14

18:00 Theory of medical emergencies in the primary care dental setting   Availability: Course has taken place
Title: Theory of medical emergencies in the primary care dental setting (IOW141015)
Venue: Postgraduate Centre, IoW, Newport - Isle of Wight
Date: Wed 14 Oct 2015, 18:00 to 21:15
Course style: Lecture
CPD: 3:00 hours
Cost: £10.00
Description: The aim of this course is to develop the learners’ ability to recognise, assess and manage medical emergencies in the primary care dental setting (adults and paediatrics), so as to deal quickly with uncommon but potentially tragic events. This theory course meets the annual GDC requirements for CPD in medical emergencies and follows the UK Resuscitation Council guidelines in Basic Life Support (BLS) and Immediate Life Support (ILS).

15

09:00 Hands on Endodontics   Availability: Course has taken place
Title: Hands on Endodontics (BE151015)
Venue: John Lister Postgraduate Centre, Slough - Berkshire - East
Date: Thu 15 Oct 2015, 09:00 to 17:00
Course style: Hands-on
CPD: 6:00 hours
Cost: No charge
Description: To help the FD recognise that endodontics is achievable, attainable and can be more than a difficult appointment in their future!

09:00 NHS Rules and Regulations/ Clinical Audit   Availability: Course has taken place
Title: NHS Rules and Regulations/ Clinical Audit (MKFD151015)
Venue: Milton Keynes Postgraduate Centre, Milton Keynes
Date: Thu 15 Oct 2015, 09:00 to 16:30
Course style: Lecture
CPD: 6:00 hours
Cost: No charge
Description: This study day looks at the structure, rules and regulations associated with the NHS as well as principles involved with clinical audit.

09:00 Periodontics - Current Concepts   Availability: Course has taken place
Title: Periodontics - Current Concepts (WI151015)
Venue: Education Centre, RHCH, Winchester
Date: Thu 15 Oct 2015, 09:00 to 17:00
Course style: Lecture
CPD: 6:00 hours
Cost: £30.00
Description: This session is aimed at the general dental practitioner, therapist and/or hygienist, focusing on areas where they are expected to have knowledge and expertise, especially diagnosis, treatment planning and non-surgical periodontal therapy.

09:15 The Role of the NHS BSA and the Clinical Advisor and NHS Rules and Regulations   Availability: Course has taken place
Title: The Role of the NHS BSA and the Clinical Advisor and NHS Rules and Regulations (PO151015AM)
Venue: QuAD Centre, Portsmouth
Date: Thu 15 Oct 2015, 09:15 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: Dental Foundation Training study day small group teaching Course objectives: To provide an overview of the roles and function of the NHS BSA,

09:30 Contemporary Endodontics   Availability: Course has taken place
Title: Contemporary Endodontics (MK151015)
Venue: Milton Keynes Postgraduate Centre, Milton Keynes
Date: Thu 15 Oct 2015, 09:30 to 16:30
Course style: Hands-on
CPD: 6:00 hours
Cost: £90.00
Description: This hands-on course will help practitioners to improve their skills in contemporary endodontic treatment.

09:30 Intro to NHS Module 4-Governance in Dentistry, CQC and IOTN   Availability: Course has taken place
Title: Intro to NHS Module 4-Governance in Dentistry, CQC and IOTN (INOX151015)
Venue: George Pickering Postgraduate Centre, Oxford - Oxfordshire
Date: Thu 15 Oct 2015, 09:30 to 16:30
Course style: Lecture
CPD: 5:30 hours
Cost: £11.00
Description: The overall aim of this course is to build an understanding of governance in dentistry, the regulatory framework of the Care Quality Commission (CQC) and selection criteria for orthodontic referral.

13:30 Management of the Medically Compromised Patient and the Theory of Medical Emergencies   Availability: Course has taken place
Title: Management of the Medically Compromised Patient and the Theory of Medical Emergencies (DCTKB151015PM)
Venue: Education Centre, RHCH, Winchester
Date: Thu 15 Oct 2015, 13:30 to 16:30
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: This course will cover: •Aspects of general medicine and surgery which are of relevance to dental practice •Commonly prescribed drugs •General and local anaesthesia, sedation and management considerations in the dental patient with systemic disease •Working with external providers to provide best care for the medically compromised patient Management of medical emergencies in the dental practice. This course is intended for Dental Core Trainees Helen Spencer Helen Spencer graduated from Liverpool Dental Hospital and arrived at QA as a Registrar in 1988. She left in 1991 promising never to return..... Helen has been back for 10 years, the last 4 as a part time Associate Specialist. Alongside her clinical interests Helen enjoys teaching & training both SHOs and SpRs in Oral Surgery. When not at QA she is a general dental practitioner and VT trainer for the Wessex deanery. Helen cannot resist the rewards provided by discretionary points and was delighted to improve her chances of being awarded more by her recent appointment as an Associate Fellows representative on BAOMS council. Karen Bennett

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10:00 Radiography and Radiation Protection [non IRMER]   Availability: Course has taken place
Title: Radiography and Radiation Protection [non IRMER] (SO161015)
Venue: Education Centre, RSHH, Southampton
Date: Fri 16 Oct 2015, 10:00 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: £5.00
Description: This course meets UK GDC verifiable CPD requirements in radiography and radiation protection. It does not satisfy the IRMER requirement for dentists or radiography qualified Dental Care Professionals.

21

18:30 Radiography and Radiation Protection (non-IRMER)   Availability: Course has taken place
Title: Radiography and Radiation Protection (non-IRMER) (PO211015)
Venue: QuAD Centre, Portsmouth
Date: Wed 21 Oct 2015, 18:30 to 21:00
Course style: Lecture
CPD: 2:30 hours
Cost: £6.00
Description: This course meets UK GDC verifiable CPD requirements in radiography and radiation protection. It does not satisfy the IRMER requirement for dentists or radiography qualified Dental Care Professionals.

22

09:15 Endodontics Part 1   Availability: Course has taken place
Title: Endodontics Part 1 (PO221015PT1)
Venue: QuAD Centre, Portsmouth
Date: Thu 22 Oct 2015, 09:15 to 17:00
Course style: Lecture
CPD: 6:00 hours
Cost: No charge
Description: Dental Foundation Training study day small group teaching Course objectives: Lecture based and hands-on Endodontic training

09:30 Clinical Photography   Availability: Course has taken place
Title: Clinical Photography (WIN221015AM)
Venue: Education Centre, RHCH, Winchester
Date: Thu 22 Oct 2015, 09:30 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: To teach and encourage clinical photography in general dental practice This course is intended for Dental Foundation Trainees

09:30 Minor Oral Surgery Update   Availability: Course has taken place
Title: Minor Oral Surgery Update (OX221015)
Venue: Kadoorie Centre, Oxford - Oxfordshire
Date: Thu 22 Oct 2015, 09:30 to 17:00
Course style: Hands-on
CPD: 6:00 hours
Cost: £95.00
Description: A day course of presentations and hands-on sessions using pigs jaws / models in order to increase the confidence and knowledge of the participants to successfully undertake minor oral surgery procedures within their own practice settings. The course should enable participants to: • Choose appropriate surgical cases for treatment • Carry out extraction of simple impacted third molars • Carry out extraction of retained roots Carry out apicetomies • Improve general surgical skills This course is suitable for general dental practitioners. Catherine Sternberg BDS FDSRCS GDC69527 is a Lead Consultant Oral Surgeon and works in hospital and practice. She lectures on the deanery introduction to NHS dentistry lecture series and examines for the Royal College of Surgeons, England and Edinburgh. Suzanne trained at UMDS Guy's Hospital in Dentistry and qualified in 1987. After a series of house officer/ senior house officer jobs in Oral Medicine and Oral and Maxillofacial Surgery, went into practice as a general dentist with a special interest in Minor Oral Surgery. She became a Staff Grade in Oral Surgery at the John Radcliffe in 2001 where she works part time. Suzanne took her MFDS in 2004 at the RCS London.

09:30 Prevention and Infection Control for the Dental Team   Availability: Course has taken place
Title: Prevention and Infection Control for the Dental Team (BA221015)
Venue: ARK Centre, Basingstoke
Date: Thu 22 Oct 2015, 09:30 to 17:00
Course style: Lecture
CPD: 6:00 hours
Cost: £30.00
Description: Every member of the dental team must know how to maintain high standards of decontamination and comply with HTM 01-05. This course will provide a comprehensive review of infection control and decontamination in the dental setting, with emphasis on best practice and management strategies.This course is intended for the entire practice team.

10:00 Record Keeping and Informed Consent   Availability: Course has taken place
Title: Record Keeping and Informed Consent (BE221015AM)
Venue: John Lister Postgraduate Centre, Slough - Berkshire - East
Date: Thu 22 Oct 2015, 10:00 to 13:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: Record Keeping and Informed Consent

14:00 Applying Orthodontic in General Practice   Availability: Course has taken place
Title: Applying Orthodontic in General Practice (WIN221015PM)
Venue: Education Centre, RHCH, Winchester
Date: Thu 22 Oct 2015, 14:00 to 17:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: To diagnose and assess malocclusions (Clin 9. 1) To use orthodontic indices (Clin 9.5)

14:00 Clinical Photography   Availability: Course has taken place
Title: Clinical Photography (BE221015PM)
Venue: John Lister Postgraduate Centre, Slough - Berkshire - East
Date: Thu 22 Oct 2015, 14:00 to 17:00
Course style: Lecture
CPD: 3:00 hours
Cost: No charge
Description: An introduction into clinical photography; theory and hands-on

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08:30 Current thinking in Crown and Bridgework- Part 2   Availability: Course has taken place
Title: Current thinking in Crown and Bridgework- Part 2 (BE300915PT2)
Venue: John Lister Postgraduate Centre, Slough - Berkshire - East
Date: Fri 23 Oct 2015, 08:30 to 16:30
Course style: Hands-on
CPD: 6:00 hours
Cost: £100.00
Description: This practical course will update dentists on the current practice of crown and bridgework. Treatment planning, tooth preparation, impression technique, temporisation, try-in and cementation will be covered by short lectures. The phantom head practical sessions will mainly involve tooth preparation for veneers, crowns and bridges, and, will be practised to reach a high standard.

09:30 Theory of Radiography and Radiation Protection - IRMER   Availability: Course has taken place
Title: Theory of Radiography and Radiation Protection - IRMER (SO231015)
Venue: Education Centre, RSHH, Southampton
Date: Fri 23 Oct 2015, 09:30 to 16:30
Course style: Lecture
CPD: 6:00 hours
Cost: £25.00
Description: This course will cover the principles of justification, optimisation and limitation to satisfy the IRMER requirement for radiography qualified staff. It also meets UK GDC verifiable CPD requirements in radiography and radiation protection.

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09:00 DFT Study Day - Communication Skills on One-One Patient   Availability: Course has taken place
Title: DFT Study Day - Communication Skills on One-One Patient (DFT291015)
Venue: George Pickering Postgraduate Centre, Oxford - Oxfordshire
Date: Thu 29 Oct 2015, 09:00 to 17:00
Course style: Lecture
CPD: 6:00 hours
Cost: No charge
Description: Patient handling techniques, communication and how to ensure effective patient understanding and communication within the dental team and within the FT group. The course is framed around experiential training, peformed sketches for discussion, forum theatre, individual role play and communication exercises

09:30 Introduction to NHS Module 5–Communication, Law, Ethics and Complaints Handling   Availability: Course has taken place
Title: Introduction to NHS Module 5–Communication, Law, Ethics and Complaints Handling (INOX291015)
Venue: George Pickering Postgraduate Centre, Oxford - Oxfordshire
Date: Thu 29 Oct 2015, 09:30 to 16:30
Course style: Lecture
CPD: 5:30 hours
Cost: £11.00
Description: The aims of this course are to improve learners’ ability to communicate clearly and effectively with patients, carers, the public and other professionals; to help learners understand the principles of GDC publications on standards for dental professionals; to improve learners’ ability to avoid and manage complaints in accordance with GDC and NHS standards: