Lecturer Details: Introduction to the NHS Module 3 - Communication, Legal and Ethical Issues, and Complaints Handling

Lecturer nameMrs Paula Graham Cert Ed 7407 Post 16 Adult Education
Lecturer profilePaula is a positive, highly motivated and creative person with a ‘can do’ attitude and the enthusiasm and commitment to excel in everything she does. With highly developed communication, presentation and organisational skills, her experience has centred mainly on learning and development, managing people, processes and projects in the private, public and voluntary, and community sectors. She has extensive knowledge and experience in training delivery and coaching, project and programme delivery, customer service, communication skills and sales. Her necessary qualifications, experience and expertise relevant to skilful communication in practice are as follows: Cert Ed Post 16 teaching qualification, F&AE teaching certificates stage 1 & 2, NVQ Level 4 Training & Development/HR Development, Certificates in Business Planning, Business Management and Safety Compliance. Paula particularly finds job satisfaction in supporting a diverse range of learners with their personal and professional development.
Lecturer nameMr Nick Torlot Dento Legal Adviser for the DDU
Lecturer profileNick Torlot BDS Lond FDS RCS Eng, GDC 58632 joined the DDU as a dento-legal adviser in 2010. Previously, he was Assistant and then Clinical Director of the Salaried Dental Services in Hampshire. In addition, he has been involved in dental education as both an adviser and a vocational trainer for the London Deanery and as a vocational trainer for the Wessex Deanery.