Introduction to the NHS Module 3 - Communication, Legal and Ethical Issues, and Complaints Handling (INTWIN260919)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionThis course is one of a number of courses designed to provide an Introduction to primary care NHS dentistry – essential for dentists undertaking Performers List Validation by Experience (PLVE). This course is also suitable for other dentists who are new to the NHS, dentists returning to NHS practice, and any dental professional interested in learning more about the featured topics.
Additional information

08:45 – 09:15: Registration

The educational programme starts at 09:15.

09:15 -12:45: Communication - Paula Graham

12:45 – 13:30: Lunch

13:30 – 16:30: Legal and Ethical Issues, Complaints Handling - Nick Torlot 

16:30: Close

There will be short refreshment breaks during both the morning and afternoon sessions.

VenueBeech, Southern House, Winchester  View details
Date & timeThursday 26 September 2019, 09:15 to 16:30
LecturersMrs Paula Graham & Mr Nick Torlot  View details
Target audience

Recommended to all

Development outcomeA, D
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£50.00
Aims

Specific aims:

1. To improve personal communication skills.

2. To increase learners’ ability to manage risks related to dental law and ethics.

3. To enable learners to view complaints as valuable feedback.

Objectives

1. To explain the basic principles of successful verbal communication and to heighten awareness of those factors that interfere with communication and reduce its effectiveness.

2. To review the standards of conduct, performance and ethics governing dental professionals.

3. To examine the principles of ethical behaviour relevant to dentistry, including honesty, confidentiality, personal and professional integrity, and appropriate moral values.

4. To explore the structure of a complaint including why complaints arise.

5. To investigate how dealing promptly and positively with complaints can be a practice builder.

Learning outcomes

Following this course learners should be able to:

1. Identify different communication styles, listen and ask questions more effectively, and give and receive meaningful feedback.

2. Describe and summarise key issues relating to conduct, performance and ethics, in accordance with GDC Standards and professionally relevant laws and ethical guidance.

3. Demonstrate ability in the decision-making process, so as to integrate ethical and professional accountability into dentistry.

4. Outline effective strategies for responding to complaints and concerns, so as to minimise escalation.

5. Explain why complaints are an important part of continuous service improvement and how to learn from a complaint.