Introduction to the NHS Module 3 - Communication, Legal and Ethical Issues, and Complaints Handling (INTWIN260919)
Availability | Course has taken place |
Subject | Introduction to the NHS |
Description | This course is one of a number of courses designed to provide an Introduction to primary care NHS dentistry – essential for dentists undertaking Performers List Validation by Experience (PLVE). This course is also suitable for other dentists who are new to the NHS, dentists returning to NHS practice, and any dental professional interested in learning more about the featured topics. |
Additional information | 08:45 – 09:15: Registration The educational programme starts at 09:15. 09:15 -12:45: Communication - Paula Graham 12:45 – 13:30: Lunch 13:30 – 16:30: Legal and Ethical Issues, Complaints Handling - Nick Torlot 16:30: Close There will be short refreshment breaks during both the morning and afternoon sessions. |
Venue | Beech, Southern House, Winchester View details |
Date & time | Thursday 26 September 2019, 09:15 to 16:30 |
Lecturers | Mrs Paula Graham & Mr Nick Torlot View details |
Target audience | Recommended to all |
Development outcome | A, D |
Course style | Lecture |
Core topic | No core topic |
CPD hours | 6:00 |
Cost | £50.00 |
Aims | Specific aims: 1. To improve personal communication skills. 2. To increase learners’ ability to manage risks related to dental law and ethics. 3. To enable learners to view complaints as valuable feedback. |
Objectives | 1. To explain the basic principles of successful verbal communication and to heighten awareness of those factors that interfere with communication and reduce its effectiveness. 2. To review the standards of conduct, performance and ethics governing dental professionals. 3. To examine the principles of ethical behaviour relevant to dentistry, including honesty, confidentiality, personal and professional integrity, and appropriate moral values. 4. To explore the structure of a complaint including why complaints arise. 5. To investigate how dealing promptly and positively with complaints can be a practice builder. |
Learning outcomes | Following this course learners should be able to: 1. Identify different communication styles, listen and ask questions more effectively, and give and receive meaningful feedback. 2. Describe and summarise key issues relating to conduct, performance and ethics, in accordance with GDC Standards and professionally relevant laws and ethical guidance. 3. Demonstrate ability in the decision-making process, so as to integrate ethical and professional accountability into dentistry. 4. Outline effective strategies for responding to complaints and concerns, so as to minimise escalation. 5. Explain why complaints are an important part of continuous service improvement and how to learn from a complaint. |