Managing Conflict in the Dental Practice (12485)
Availability | Course has taken place |
Subject | Communication skills |
Description | No description given |
Venue | Postgraduate Medical Centre, Bath - Bath & NE Somerset View details |
Date & time | Thursday 13 December 2018, 09:00 to 16:00 |
Lecturer | Adam Porter View details |
Target audience | Recommended to all |
Development outcome | A, B, D |
Course style | Interactive Workshop |
Catering | None |
Core topic | Not a core topic |
CPD hours | 6:00 |
Cost | No charge |
Aims | To provide an open, informal forum for discussion and interactive exercises relating to communication and conflict resolution. |
Objectives | To improve confidence when dealing with aggressive or assertive individualsTo improve communication skills and body languageTo improve empathy with patients and staffTo develop skills to manage conflict with patients and staff members |
Learning outcomes | The participants will be better prepared to deal with conflict and difficult conversationswhen they arise in practice. |