Managing Conflict in the Dental Practice (12485)

AvailabilityCourse has taken place
SubjectCommunication skills
DescriptionNo description given
VenuePostgraduate Medical Centre, Bath - Bath & NE Somerset  View details
Date & timeThursday 13 December 2018, 09:00 to 16:00
LecturerAdam Porter  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleInteractive Workshop
CateringNone
Core topic Not a core topic
CPD hours6:00
CostNo charge
Aims

To provide an open, informal forum for discussion and interactive exercises relating to communication and conflict resolution.

Objectives

To improve confidence when dealing with aggressive or assertive individualsTo improve communication skills and body languageTo improve empathy with patients and staffTo develop skills to manage conflict with patients and staff members

Learning outcomes

The participants will be better prepared to deal with conflict and difficult conversationswhen they arise in practice.