Complaint Handling (12388)

Availability

Course has taken place

Subject

Customer service

Description

Consider how best to respond to a complaint

Additional information

With invited Educational Supervisors

Venue

Health Education England SW, Bristol - Bristol & N Somerset

Date & time

Thursday 1 November 2018, 13:30 to 16:00

Lecturer

Phil Loughnane

Target audience

Recommended to all

Development outcome

A, B

Course style

Interactive Workshop

Catering

None

Core topic

Core topics

CPD hours

2:30

Cost

No charge

Learning outcomes

• Define what constitutes a complaint

• Understand how to reply to a complaint in line with the practice complaints policy

• Consider the impact of a complaint on the respondent

• Outline how clinical record keeping can contribute to defending a complaint