Ethical Issues and Complaints Handling (SW10-02-5-2)

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SubjectMedico-legal / ethics
DescriptionNo description given
VenuePostgraduate Medical Centre, Bath - Bath & NE Somerset  View details
Date & timeFriday 5 February 2010, 13:30 to 16:30
LecturerMr Rupert Hoppenbrouwers  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Tea and coffee only
Core topic Not a core topic
CPD hours3:00
Cost£17.50
Aims

To provide delegates with an overview of professional responsibility and accountability, and to focus on complaints and effective complaints resolution.

Objectives
  1. To review current trends in complaints and complaint resolution
  2. Explore the strategies for effectively resolving complaints
  3. The importance of full, separate clinical and complaints records will be highlighted