Handling complaints (SW09-43)

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SubjectCustomer service
DescriptionNo description given
VenueAlverton Manor Hotel, Truro - Cornwall  View details
Date & timeFriday 6 November 2009, 09:30 to 17:00
LecturersCarol Brooking & Kit Maher  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£40.00
Aims

To help give patients who make a complaint a helpful response at the appropriate time.

Objectives

By the end of the course participants should understand:-

  •  How to deal face to face with someone who has a complaint
  • How to learn from a complaint 
  • The process for handling complaints face to face

Cascade have been running workshops for business and health professionals for over 10 years.  Their innovative style enables them to make the training session interactive without having to resort to role play (NO role play!!!) or any other embarrassing activities.  They focus on building skills which can be applied to the workplace in a very practical way but also ensure the learning is good fun.  All of their work is backed up by sound functional theory which they make easy to grasp and retain.