Effective communication and influence in dentistry (SW09-21)

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Programme

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SubjectCommunication skills
DescriptionNo description given
VenueAlverton Manor Hotel, Truro - Cornwall  View details
Date & timeFriday 9 October 2009, 09:30 to 17:00
LecturersMr Anthony Asquith & Sharon Jeal  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£47.00
Aims

To learn practical techniques for effective communication and influence.

Objectives

Participants will learn:-

  • How to Handle Difficult People and remain assertive
  • How to read Non Verbal Communication
  • How to Understand Personality Types with whom you work and live each day
  • How to interpret Lateral Eye Movements to read the way others think
  • Understand the principles of ethically influencing your patient and fellow staff’s behaviours