Communicate, Collaborate and Connect - even when patients bite back! (SW23-08-11-01)

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SubjectCommunication skills
DescriptionAre you worried about receiving complaints from unhappy patients and their grievances going further? Do you sometimes mismanage your thinking and let complaints or a fear of getting them in your practice, ruin your day? Would you feel happier, knowing what to do when a patient complains and knowing how to stop these events from occurring in the first place? Would you agree that people, especially your patients enjoy doing business with those they like know and trust? Would it be reasonable to assume that patients who trust you, tend to spend more money and confide more openly in consultation, making the job of case presentation sometimes a little easier? And…Do you think that dental professionals with these skills feel more confident in their ability to communicate, collaborate and connect, so that they can win trust and stand out amongst their colleagues and with their patients? Would you be interested in more of these skills yourself, right now? Join us in Taunton, where Anthony Asquith will encourage all dental team members to practice from a position of increased confidence and control, especially in difficult and often pressurised situations. By attending you can start to turn what is usually seen as an adverse event into something more positive to help your business grow and thrive.
Additional information

Successfully communicating with patients is an essential skill for dental professionals and is a requirement in the GDC’s standards for dental teams. Good communication is a vital part of patient care, working as a team and the success and culture of a practice (For Dentists, Therapists, Technicians, Hygienists, Dental Nurse’s & Students & Receptionists). This training can be used as part practice evidence to demonstrate compliance in areas of CQC fundamental standards.

 

All members of the dental team are encouraged to attend

VenueHoliday Inn Taunton, Taunton - Somerset  View details
Date & timeFriday 11 August 2023, 09:30 to 16:00
LecturerMr Anthony Asquith  View details
Target audience

Recommended to all

Development outcomeC
Course styleInteractive Workshop
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£90.00
Aims

The day will be split into two sessions:

Morning Session: When patients bite back

We will discuss how good communication between all parties can reduce the likelihood of complaints going further.

 

Afternoon Session: Effective Communication Skills for Dental Professionals

We will highlight the need for effective communication and how improving this can increase productivity and profitability

Objectives

Delegates will:

  • Know how to apply the 3A's mindset when dealing with complaints
  • Understand how dealing promptly and positively to complaints can actually build your practice
  • Explain the different methods of communication and barriers that present
  • Describe active listening and the skills involved
  • Discuss how communication is essential to staff morale, team work and patient care
  • Understand and work with patients using DISC profiling tools
Learning outcomes

Gain improved skills in verbal and non-verbal communication

Identify barriers to communication within the dental work place

Use active listening skills to build a rapport with patients

Use effective communication to enhance staff relations, efficiency, patient care and overall practice profile

Remodel thinking about how to handle complaints successfully