team working Personality Secrets Understanding how people think (FD34377)

Do others ever frustrate you? Do you sometimes feel they just are not listening? Or are you not making sense to them? This workshop gives you the skills to recognise similarities and differences between you and others and help you interact in a way that will be welcomed. By knowing how a person’s personality affects the way they think you will be able to make your surgery a place of easy communication, productive staff, smooth interactions as well as patients desperate to come back for more. People can be more predictable than you think. Come along and find out the secret to understanding how they tick.

Recommended to all

To understand the elements of Jungian Personality Types and how the model can improve communication in a team.

By the end of the course, participants will:

• Understand the elements of Jungian Personality Type Theory

• Know how to assess the personality preferences of patients and staff

• Be able to communicate in ways that others can understand and act upon

• Have skills which can help reduce conflict and diffuse difficult situations