Open and Shut Case (FT2617)
Availability | Course has taken place |
Subject | Medico-legal / ethics |
Description | John Makin qualified in Manchester in 1983 and has worked as a general dental practitioner in Lancashire and Devon. He was involved with Foundation Training for many years as both a Trainer and VT Adviser/Training Programme Director with the Manchester and Exeter DFT Schemes. John has postgraduate diplomas in law and dental education and served on the GDC’s Fitness to Practise Committee before becoming a full time Dento-legal adviser with The Dental Defence Union where he has had significant involvement in the development and delivery of DDU’s undergraduate and postgraduate education programmes. John is currently head of the DDU. |
Additional information | Diana Tzolova - Diana is The DDU's Dental Liaison Manager for the south of England and has worked at The DDU for seven years. Diana liaises with the dento-legal advisors to provide up-to-date advice to DDU members, as well as assisting members with questions about membership and professional indemnity. |
Venue | Center Parcs Longleat Forest, Warminster - Swindon & N Wiltshire View details |
Date & time | Session 1: Thu 14 Feb 2019, 09:00 to 16:00 |
Lecturer | Mr John Makin View details |
Target audience | Recommended to all |
Development outcome | A, B, D |
Course style | Interactive Workshop |
Catering | Tea and coffee only |
Core topic | Not a core topic |
CPD hours | 2:00 |
Cost | No charge |
Aims | To understand the current dento-legal issues |
Objectives | -That the participants will understand the current dento-legal issues -Will understand ways of managing patient expectations -Will understand the importance of good communication -Understand the importance of having a robust complaints procedure |
Learning outcomes | - To have learnt management techniques to assist in managing patient expectations -Increased confidence i complaints handling |