Managing Patient Expectations: record keeping and consent (SW17-05-11-1)

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SubjectCustomer service
DescriptionThis is the first of two courses for dental teams running this day looking at aspects of managing patient expectations. The second looks at handling complaints. We begin by examining the relevant ‘Standards for the dental team’ and establish how they should be used for providing better services to patients through maintaining and protecting patient information and reducing patient complaints. As we go through the workshop we will examine some recent legislation which will impact on how we offer services to adults, children and those who may not being able to reasonably be able to consent to treatment. If you are staying for the second course and require lunch, please let the course organiser know by emailing roger.robinson@nhs.net.
Additional information

Enrich is a local training company who have extensive experience in providing courses for dental teams

VenuePassage House Hotel, Newton Abbot - Devon S & W  View details
Date & timeThursday 11 May 2017, 09:30 to 12:45
LecturerNeil Farnworth  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Tea and coffee only
Core topic Not a core topic
CPD hours3:30
Cost£10.00
Aims

This workshop examines the regulations and compliance issues relating to record-keeping in order that practitioners and practice managers can engage their teams effectively to offer the best service today patients.

Objectives

By the end of the session, delegates will:

  1. understand the regulation and compliance issues around recordkeeping
  2. appreciate the importance of effective record keeping and maintaining patient confidentiality
  3. understand some of the basic legal requirements around the treatment of patients.
  4. understand how recent legislation has affected the consenting procedure
  5. work effectively with their team to ensure that professional records are being kept
Learning outcomes

Delegates will be better placed to manage patient expectations