Having difficult conversations (SW13-08-02-1)

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SubjectTeamwork
DescriptionOne of the reasons that difficult conversations are difficult is that we make a great many assumptions about what is going on, so much so that we may even begin to behave as if they were true. We get anxious, lose sleep, get angry or hide in cupboards as a result of an assumption that we have turned in to a conclusion and then into a justification for action. Dealing with difficult conversations means that we have to address these assumptions first. We also need to be clear about just what it is that we want to say. Negotiators would talk about their ‘bottom line’, salespeople would make you their ‘final offer’ and young children simply repeat whatever it is over and over and over again. Being clear seems an obvious point to make, but it doesn’t always come naturally.
VenueEngineers' House, Bristol - Bristol & N Somerset  View details
Date & timeFriday 2 August 2013, 09:00 to 16:15
LecturerMr Tim Kemp  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£36.00
Aims

This workshop will provide participants with some simple tools for making difficult conversations with staff less daunting and more of an opportunity for building a better, more professional relationship.

Objectives

The workshop will fast paced and practical.  Skills will be rehearsed using examples provided by the participants. By the end of this short course, participants will be able to:

 

    Recognise how their assumptions can impact on their ability to deal with conflict

    Prepare for, and handle, difficult conversations

    Use the ‘Core Phrase’ technique when tough messages are needed