Complaints: A Team Approach (SW13-07-05-2)

AvailabilityCourse has taken place
Documents
Handout 1Programme

Need help viewing PDF documents?

SubjectCustomer service
Description An interactive lecture/workshop to review and refine the practice team approach to complaints handling. A complimentary buffet lunch will be provided by the DDU from 1pm Delegates will have the opportunity to spend time with practice colleagues reviewing and updating their own arrangements protocols and to contribute to a general debate with a view to sharing best practice.
Additional information

Please bring along a copy of the practice complaints procedures, staff guidance and any standard letters currently used by the practice in complaints handling.

VenueSalisbury District Hospital, Salisbury - Salisbury & S Wiltshire  View details
Date & timeFriday 5 July 2013, 13:30 to 16:15
LecturerMr John Makin  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours3:00
Cost£15.00
Aims

To provide an overview the complaints process

To highlight the need for all team members to be involved in the process

To improve individual and collective awareness of roles and protocols within each practice team

To highlight the importance of risk management and reflective learning in limiting complaints

Objectives

An improved awareness of the statutory and professional requirements in respect of complaints

Acquainted/reacquainted themselves with their own role in respect of complaints management  within their practice team and have an improved awareness of the contribution of others

Recognised the necessity for an integrated team approach

Shared best practice and innovative ideas with colleagues