Dentistry .... Wow! (SW13-05-31-1)

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Programme

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SubjectCommunication skills
DescriptionReinvigorating your ' Magnificent Obsession' for working in the dental profession!!!
Additional information

This course is an ideal antidote to the despair and melancholy being felt in the profession! It's designed to remind you that you can continue to practise successfully and enjoy the work you do, despite the pressure and legislation surrounding dentistry....

VenueBuckerell Lodge Hotel, Exeter - Devon N & E  View details
Date & timeFriday 31 May 2013, 09:30 to 16:30
LecturerMr Anthony Asquith  View details
Target audience

Recommended: Entire Dental Team

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£41.10
Aims

Course Aims include

  • Working efficiency and increased profitability in your business
  • Patient / team satisfaction and good customer care in the patient journey.
  • Greater confidence in handling difficult people and remaining assertive
  • Increased self-esteem and reduced stress levels
  • Boost you and your staff's confidence in marketing the clinic and reduce failure to attend rates amongst your patients.
Objectives

How to get great marketing results using your existing patient referrals in conjunction with your web site

How to reduce the likelihood of complaints being made against you or your team by spotting them early.

Winning and keeping customers loyal to you and your practice.

Increasing the number of patients accepting your treatment plans.

How to reduce patient no shows effectively.

Getting the layout in the reception area right for appropriate patient behaviour