Dentistry...Wow!! (SW12-10-30-1)

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SubjectCustomer service
DescriptionReinvigorating your ' Magnificent Obsession' for working in the dental profession!!! This course is an ideal antidote to the despair and melancholy being felt in the profession! It's designed to remind you that you can continue to practise successfully and enjoy the work you do, despite the pressure and legislation surrounding dentistry.... Course includes:- • Working efficiency and increased profitability in your business • Patient / team satisfaction and good customer care in the patient journey. • Greater confidence in handling difficult people and remaining assertive • Increased self-esteem and reduced stress levels • Boost you and your staff's confidence in marketing the practice and reduce failure to attend rates amongst your patients.
Additional information

How to get great marketing results using your existing patient referrals in conjunction with your web site

How to reduce the likelihood of complaints being made against you or your team by spotting them early.

Winning and keeping customers loyal to you and your practice.
Increasing the number of patients accepting your treatment plans.

Great ideas and tips for how to reduce stress in the workplace and your home life.

How to reduce patient no shows effectively.
Getting the layout in the reception area right for appropriate patient behaviour

VenueAlverton Manor Hotel, Truro - Cornwall  View details
Date & timeTuesday 30 October 2012, 09:30 to 16:30
LecturersMr Anthony Asquith & Mr Stephen Griffiths  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£48.00
Aims

To reinvigorate your ' Magnificent Obsession' for working in the dental profession

Objectives

By the end of the course delegates should have a better understanding of:-

Neuro - linguistic strategies and brain science…the latest understanding and how these apply in Dentistry

Influencing minds and environments

Creating rapport quickly with patients and colleagues

Other people aren’t weird…they’re just wired different’