When Patients Bite Back! (SW12-01-10-1)

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Programme WHEN PATIENTS BITE BACK

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SubjectCustomer service
DescriptionEffective Patient Complaint Handling and Staying Confident
VenuePostgraduate Medical Education Centre, Royal Bournemouth Hospital, Bournemouth - Bournemouth & E Dorset  View details
Date & timeTuesday 10 January 2012, 09:00 to 16:30
LecturersMr Anthony Asquith & Sarah Thompson  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£35.00
Aims

The aim of this course is to help you and your team deal with complaints quickly and successfully.

Objectives

The objectives are: * To be able to use evidence based and proven risk assessment strategies * To review the key elements of the CQC outcome process * To be able to identify by the use of behavioural techniques, and visual clues, complaints at an early stage