Confidence and Assertiveness when Handling Difficult Situations (SW12-02-10-01)

AvailabilityCourse has taken place
SubjectCommunication skills
DescriptionDealing with other people can be one of the most difficult challenges of all. Delegates will use their own examples and ones provided to build the confidence to stand up for themselves confidently and assertively. Throughout the day we will provide a mixture of information, individual coaching and practice in a constructive, fun and supportive environment so you leave having already mastered new skills
VenueBuckerell Lodge Hotel, Exeter - Devon N & E  View details
Date & timeFriday 10 February 2012, 09:00 to 17:00
LecturersMr Andrew Cain & Mr Viv Craske  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours7:00
Cost£40.00
Aims

To build practitioners confidence and skill in preventing and managing difficult situations with patients and colleagues without escalating a conflict.

Objectives

  

Delegates will:

  • Learn how to control your nerves and stay calm in difficult situations
  • See past confidence myths that can hold you back
  • Learn how to empathise quickly without taking on someone else’s negative emotion
  • Be able to choose from a variety of responses to stand firm without escalating a conflict