Complaints - What complaints? (SW11-10-26-2)

AvailabilityCourse has taken place
SubjectCommunication skills
DescriptionInteractive session exploring how to reduce the number of complaints through improving your communication with patients and staff. How to manage complaints when they do occur
VenueBristol Dental Hospital, Bristol - Bristol & N Somerset  View details
Date & timeWednesday 26 October 2011, 13:00 to 16:45
LecturerSimon Tucker  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours3:00
Cost£10.00
Aims

To help identify what makes patients complain, and  how to respond to them constructively

Objectives

At the end of the session dlegates will be able to -

Have a better understanding of why complaints happen

Understand how to deal with complaints effectively

Develop tips and techniques to avoid complaints