The NHS Complaints Procedure – Understanding Regulations and Good Practice (SW12-03-21-2)

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Programme

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SubjectNHS management and organisation
DescriptionThe overall aim of this afternoon presentation is to ensure that participants have a working knowledge of the NHS Complaints Regulations and are able to avoid the many problems and pitfalls involved in dealing with complaints. It is presented by a team of people who deal with NHS complaints in Cornwall on a day-to-day basis - this course is a must.
VenueAlverton Manor Hotel, Truro - Cornwall  View details
Date & timeWednesday 21 March 2012, 14:00 to 17:00
LecturersGerry Butler, Ms Janet Hart & Mr Drew Wallbank  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Tea and coffee only
Core topic Not a core topic
CPD hours3:00
Cost£15.00
Aims

To ensure that participants have a working knowledge of the NHS Complaints Regulations and are able to avoid the many problems and pitfalls involved in dealing with complaints.

Objectives

By the end of the afternoon it is anticipated that participants would understand:-

 

  • CQC expectations
  • Their duty under the NHS Constitution
  • How to achieve local resolution
  • How to turn a negative situation into a positive outcome