Complaints management (SW11-03-02-2)

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SubjectCommunication skills
DescriptionInteractive session exploring how to reduce the number of complaints through improving your communication with patients and staff. How to manage complaints when they do occur
VenueBristol Dental Hospital, Bristol - Bristol & N Somerset  View details
Date & timeWednesday 2 March 2011, 13:00 to 16:45
LecturerSimon Tucker  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours3:00
Cost£10.00
Aims

To help identify what makes patients complain and respond to them constructively

Objectives

At the end of the session dlegates willbe able to -

Develop tips and techniques to avioid complaints

Undersatnd how to deal with complaints efectively

Have better understandin of why complaint happen