Successfully Handling Patient Complaints and Increasing Personal Confidence (SW11-06-13-1)

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SubjectCommunication skills
DescriptionResearch into why patients complain or sue, demonstrates that over 50% of patients who take things further, against you and your team will have decided to do so because they don’t like you. More worrying however, is that this is commonly something they have thought about doing even before any act of alleged negligence has occurred. (Mangels et al) Attending this course will be great fun and will enhance your skills in understanding that people react to situations and how to spot this early to avoid unnecessary disputes. Attendance will also enhance your skills at handling complaints effectively and remaining confident in yourself and your approach to working. For more information on the presenters, visit their website www.dentcomtraining.co.uk
VenueAlverton Manor Hotel, Truro - Cornwall  View details
Date & timeMonday 13 June 2011, 09:30 to 17:00
LecturersMr Anthony Asquith & John Moore  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£40.00
Aims

To increase personal confidence when dealing with patient complaints

Objectives

By the end of the course delegates should have knowledge of:-

Strategies for handling complaints effectively

Proactive risk management to avoid complaints

Predisposing and precipitating factors

Body language of dissatisfaction