law and ethics with complaint handling (SW11-02-28-1)

AvailabilityCourse has taken place
Documents
Aims and ObjectivesDirections

Need help viewing PDF documents?

SubjectMedico-legal / ethics
DescriptionStaying out of trouble - Avoiding clinical negligence claims and the General Dental Council.Summary- The course is open to all dental team members and will cover part of the law and ethics element of the GDC’s core CPD requirements The course will include risk management advice on avoiding clinical negligence claims, and minimising the risks of a GDC case and how to successfully manage complaints.
VenueThe Barn Function Centre, Berkeley - Gloucestershire  View details
Date & timeMonday 28 February 2011, 09:30 to 17:00
LecturerMr Stephen Henderson  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£35.00
Aims
            1)  To up date knowledge and understanding of the do’s and don’ts of record keeping,
 2)  To understand the importance of correct and prompt complaint handling.
 3)  The role of Indemnity providers and the benefits of membership
Objectives
After the session the participants will have a better understanding of-
 
1)     Good record keeping is important for the provision of effective dental care and a key risk management tool
2)     Effective complaint resolution
3)     The expectation of the General Dental Council.
4)   The role of indemnity providers.