Managing customer service in Dental Practice (SW10-11-01-1)

AvailabilityCourse has taken place
SubjectCustomer service
DescriptionCustomer service is more important than ever in dental practice today. Patients are becoming better informed about their rights and the standards of service which they should expect. This workshop examines the managerial and interpersonal skills of dentists and practice managers to determine how they may be applied for the effective management of a practice and its capability in providing good customer service and satisfaction.
VenueBuckerell Lodge Hotel, Exeter - Devon N & E  View details
Date & timeMonday 1 November 2010, 09:30 to 16:00
LecturerNeil Farnworth  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£40.00
Aims
·         A clear understanding of how the practice can improve customer service
·         Improved communications which lead to a better patient experience
·         Techniques for managing effective customer service
·         Techniques for delegation in the practice
 
Objectives
by the end of the workshop delegates will be able to:
  • Understand customer service and customer care in context.
  • Identify processes within their practice which do not add to the positive customer experience and consider where these may be improved.
  • Explore ways to improve their delegation skills within the practice.
  • Identify the interpersonal skills required for a positive customer experience.