Lecturer Details: Practice Manager and Senior Nurses Forum- Handling complaints effectively

Lecturer nameMrs Berni Wilkinson BSc(Hons) PGDip MCGI MInstLM
Lecturer profileBerni has over 25 years experience within dentistry, with extensive experience in practice management, compliance and leadership.
She holds an Hons degree in Psychology and Counselling as well as a PGDip in Senior Leadership. Her combined skills and real-world experience allow her to mentor Practice Managers and coach in leadership, helping practices and teams to excel.