Practice Manager and Senior Nurses Forum- Handling complaints effectively (NW191024A)
Availability | Course has taken place | ||
Documents |
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Subject | Practice Managers Forum | ||
Description | This session aims to support practice managers in handling complaints within their practice. | ||
Additional information | Looking at current legislation put forward by the GDC and good record keeping as best practice, practice managers will discover how to encourage the team to take ownership and responsibility for complaints and ensure a consistent and fair approach to Complaints Handling in their practice. Registration begins at 12pm Catering A selection of vegetarian/non vegetarian options will be made available, however please be aware that we are unable to cater for special dietary requirements such as Gluten Free, Nut Allergy, Vegan. We therefore suggest that delegates bring their own food if you have a specialist requirement. | ||
Venue | Regatta Place, Liverpool - Merseyside View details | ||
Date & time | Thursday 24 October 2019, 12:30 to 14:30 | ||
Lecturer | Mrs Berni Wilkinson View details | ||
Target audience | Mandatory: Practice Manager, or Senior Dental Nurse | ||
Development outcome | D | ||
Course style | Workshop | ||
Core topic | Not a core topic | ||
Catering | Refreshments | ||
CPD hours | 2:00 | ||
Cost | No charge | ||
Aims |
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Objectives |
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Learning outcomes | Delegates will have an up to date understanding of requirements around Complaints Handling and will be able to use skills learned to ensure consistent and effective complaints handling in their practice. | ||