Introduction to the NHS Module - Communication and handling complaints (INTRO290224)

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NHSE WT&E remote learning guide

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SubjectIntroduction to the NHS
DescriptionThis course is one of a number of courses designed to provide an Introduction to primary care NHS dentistry – essential for dentists undertaking an Educational/Clinical Support Plan (ECSP). This course is also suitable for other dentists who are new to the NHS, dentists returning to NHS practice, and any dental professional interested in learning more about the featured topics.
Additional information

Virtual Lecture to be held via Zoom.

09:00 Receive Login details.

The educational programme starts at 10.00 hrs

10:00 - 10.45 Lecture

10:45 - 11.00 Comfort break, questions and informal discussion

11:00 - 11.45 Lecture

11:45 - 12:00 Comfort break, questions and informal discussion

12:00 - 12:45 Lecture 

12:45 - 13:00 Questions and Answers

VenueWebinar Tutorial, Winchester  View details
Date & timeThursday 29 February 2024, 10:00 to 13:00
LecturerMrs Paula Graham  View details
Target audience

Recommended to all

Development outcomeA, D
Course styleLecture
Core topicNo core topic
CPD hours3:00

Specific aims:

1. To improve personal communication skills.


1. To explain the basic principles of successful verbal communication and to heighten awareness of those factors that interfere with communication and reduce its effectiveness.

2. To explore good communication in relation to complaints

Learning outcomes

Following this course learners should be able to:

1. Identify different communication styles, listen and ask questions more effectively, and give and receive meaningful feedback.

2. To deal with complaints to aid a successful resolution.