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Communication skills and complaints handling for dental teams (BE030524)
| Availability | Course has taken place | ||||
| Documents |
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| Subject | Other | ||||
| Description | Communicate effectively so you can manage patient complaints and challenging patients. Learn about the psychology and practice of managing patient complaints, and how to communicate effectively. In the morning, we consider how good communication can reduce the likelihood of complaints going further. In the afternoon, we focus on the need for effective communication, and how improving this can increase productivity, profitability and wellbeing. This course will support you in upholding two of the nine principles of standards, performance and ethics in GDC Standards for the Dental Team: 2. Communicate Effectively with patients; 5. Have a clear and effective complaints procedure Suitable for all team members. Excellent feedback from past attendees. | ||||
| Additional information | Anthony Asquith Dip Hyp Psych (UK) – Hypnotherapist and Personality Profiler, has been a provider of CPD courses to dental professionals since 2003 and is a published author in several dental industry magazines. He is passionate about supporting dental professionals and adding the “WOW into dentistry for practitioners and patients alike”. Anthony is also a solution-focused psychotherapist and, although his range of work experience is broad, tends to specialise and most enjoy, working with people who are highly anxious or phobic. Catering is not provided, but refreshments and lunch may be brought, or bought in the onsite refectory or in the adjacent hospital building. The John Lister PGC is at Entrance 4 (SL2 4HL) Maternity/ Paeds. of Wexham Park Hospital, and NOT the main entrance- go straight ahead to Car Park C, and walk to the low brown bricked 60s type building in a hollow on the right. You need to pay for parking- £8. You can pay by card but not Amex nor Apple pay. NB It can take over 30 minutes to cross Slough from the M4 junction 6. If arriving by train, please allow at least 30 minutes travel from Slough station. There is a local bus, but taxi will be far quicker. | ||||
| Venue | Seminar Room TBC Capacity up to 20, John Lister Postgraduate Centre, Slough - Berkshire - East  View details | ||||
| Date & time | Friday 3 May 2024, 09:15 to 16:30 | ||||
| Lecturer | Mr Anthony Asquith View details | ||||
| Target audience | Recommended to all | ||||
| Development outcome | A, B, D | ||||
| Course style | Lecture | ||||
| Core topic | No core topic | ||||
| CPD hours | 6:00 | ||||
| Cost | £50.00 | ||||
| Aims | The aim of this course is to provide dental teams with strategies for handling & preventing complaints, and with skills that will help effective communication with patients and each other. | ||||
| Objectives | Discuss different methods of communication, and barriers Examine how an effective complaints procedure can build your practice Describe the skill of active listening Explain the 3As mindset Discuss how communication is essential to staff morale, teamwork and patient care Consider the use of DISC profiling tools | ||||
| Learning outcomes | By the end of the course you should be able to -Describe the features of an effective complaints policy -Appreciate how dealing promptly and positively to complaints can build your practice -Appraise different methods of communication, and barriers to communication -Apply a range of communication methods in different settings | ||||
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