Mastering Your Risk & Mastering Consent and Shared Decision Making (WINSO010319)

Programme 1

Programme 2

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Mastering Your Risk
An introduction to risk management providing practical tools, tips and strategies to improve communication behaviour, effectively manage patient expectations and ultimately reduce the risk of patient complaint

Mastering Consent and Shared Decision Making
Reducing dentolegal risk by increasing the patients involvement in decisions regarding their care

Mastering Your Risk
A mix of short lectures, facilitated discussions and opportunities for critical reflection. Peer learning occurs through reflective exercises enabling sharing of experience and knowledge.
Brief didactic presentations will provide the focus for small group sessions in which participants are able to share experience and pool knowledge, enabling critical comparison of their skills with their peers to enhance learning.

Mastering Consent and Shared Decision Making
A mix of short lectures, facilitated discusisons and opportunities for critical reflection. Peer learning occurs through reflective exercises enabling sharing of experience and knowledge.

Mastering Your Risk
Provide a thorough grounding on the causes and prevention of complaints and claims
Acquire tips and techniques to elicit and better manage patient expectations
Improve awareness of non-verbal communication techniques as well as verbal communication
Identify, demonstrate and then rehearse techniques that are proven to be beneficial in conveying empathy
Minimise the risks of miscommunication by enhancing ways of checking patient understanding

Mastering Consent and Shared Decision Making
Achieve better understanding of how better patient satisfaction and involvement decreases dentolegal risk.
Enhance skills to promote a good professional relationship with the patient
Identify and manage patient expectations
Understand the ethical and legal imperatives behind encouraging patient ownership of decisions about their dental care
Negotiate better with patients when they have differing treatment preferences from the dentist