Availability | Course has taken place |
Documents | Need help viewing PDF documents? |
Subject | Other |
Description | No description given |
Venue | Southern House, Winchester View details |
Date & time | Friday 1 March 2019, 10:00 to 17:00 |
Lecturer | Dr Dan Shaffer View details |
Target audience | Recommended to all |
Development outcome | A, B, D |
Course style | Blended Learning |
Core topic | No core topic |
CPD hours | 6:00 |
Cost | £100.00 |
Aims | Mastering Your Risk An introduction to risk management providing practical tools, tips and strategies to improve communication behaviour, effectively manage patient expectations and ultimately reduce the risk of patient complaint Mastering Consent and Shared Decision Making Reducing dentolegal risk by increasing the patients involvement in decisions regarding their care |
Objectives | Mastering Your Risk A mix of short lectures, facilitated discussions and opportunities for critical reflection. Peer learning occurs through reflective exercises enabling sharing of experience and knowledge. Brief didactic presentations will provide the focus for small group sessions in which participants are able to share experience and pool knowledge, enabling critical comparison of their skills with their peers to enhance learning. Mastering Consent and Shared Decision Making A mix of short lectures, facilitated discusisons and opportunities for critical reflection. Peer learning occurs through reflective exercises enabling sharing of experience and knowledge. |
Learning outcomes | Mastering Your Risk Provide a thorough grounding on the causes and prevention of complaints and claims Acquire tips and techniques to elicit and better manage patient expectations Improve awareness of non-verbal communication techniques as well as verbal communication Identify, demonstrate and then rehearse techniques that are proven to be beneficial in conveying empathy Minimise the risks of miscommunication by enhancing ways of checking patient understanding Mastering Consent and Shared Decision Making Achieve better understanding of how better patient satisfaction and involvement decreases dentolegal risk. Enhance skills to promote a good professional relationship with the patient Identify and manage patient expectations Understand the ethical and legal imperatives behind encouraging patient ownership of decisions about their dental care Negotiate better with patients when they have differing treatment preferences from the dentist |
| |