Legal & Ethical Complaints Handling (BE030519)
Availability | Course has taken place |
Subject | Legal & Ethics & Handling Complaints |
Description | This course is designed to improve personal communication skills to enable more effective strategies for responding to complaints and concerns so as to minimise escalation. Understand dental law and ethics. |
Additional information | Please let us know of any dietary needs at least two weeks before the date of the course. At Wexham Hospital you will need to come to entrance 4 SAT NAV details are SL3 6LY |
Venue | John Lister Postgraduate Centre, Slough - Berkshire - East View details |
Date & time | Friday 3 May 2019, 09:15 to 16:30 |
Lecturer | Mrs Jo Russell View details |
Target audience | Recommended to all |
Development outcome | A, D |
Course style | Lecture |
Core topic | Legal & Ethical Issues |
CPD hours | 6:00 |
Cost | £50.00 |
Aims | 1 To improve communication skills. 2 To increase learners ability to manage risks related to dental law and ethics. 3 To enable learners to view complaints as valuable feedback. |
Objectives | 1 To explain the basic principles of successful verbal communication and to heighten awareness of those factors that interfere with communication and reduce its effectiveness. 2 To review standards of conduct, performance and ethics governing dental professionals. 3 To explain principles of ethical behaviour relevant to dentistry, including honesty, confidentially, personal and professional integrity and appropriate moral values. 4 To explore the structure of a complaint including why complaints arise. 5 To investigate how dealing promptly and positively with complaints can be a practice builder. |
Learning outcomes | 1 Identify different communication styles, listen and ask questions more effectively and give and receive meaningful feedback. 2 Describe and summarise key issues relating to conduct performance and ethics in accordance with GDC Standards and professionally relevant laws and ethical guidance. 3 Demonstrate ability in the decision-making process so as to integrate ethical and professional accountability into dentistry. 4 Outline effective strategies for responding to complaints and concerns so as to minimise escalation. 5 Explain why complaints are an important part of continuous service improvement and how to learn from complaint. |