Legal and Ethical issues, including complaints & record keeping (OX040618)

Registration is 17:45 to 18:00 with the educational programme starting at 18:00, a short break for refreshments will be provided (incl. in course fee) and the course finishes at 21:15.

Please inform the course tutor 2 weeks prior to the course if you have any dietary requirements amanda.evans@hee.nhs.uuk

The George Pickering Education Centre is situated on level 3 of the John Radcliffe Hospital, Oxford. Please follow link for map http://www.ouh.uk/hospitals/jr/find-us/default.aspx  and travel by bus/car parking details http://ouh.nhs.uk/hospitals/jr/documents/jr-a4-travel-sheet.pdf  cash points are available in the hospital.

*please note parking directly outside of the Post Grad Centre on this evening will be free for delegates.

Recommended to all

The aim of this course is to improve learners’ ability to avoid and manage complaints in accordance with GDC and NHS standards.

To increase learners’ ability to develop strategies to manage risks related to dental law and ethics.

To provide information and advice on how to deal properly and professionally with complaints.

Recognise and demonstrate the procedures for handling of complaints in accordance with GDC and NHS standards.

1. To explain ethical behaviour as it relates to dental practice and patient care.

2. Be able to describe and summarise key issues relating to conduct, performance and ethics, in accordance with GDC Standards.

3. To explore the structure of a complaint including why complaints arise, and to explain how good communication reduces complaints.

4. To investigate how dealing promptly and positively with complaints can be a practice builder.

1. To demonstrate recognition of the application of law and ethics in dental practice and patient care.

2. Explain why complaints are an important part of continuous service improvement and how to use reflective learning models to increase the learning from a complaint.