Communication & Conflict Resolution for DFT (VT030610O)

AvailabilityCourse has taken place
SubjectOther
DescriptionInteractive communication skills exercises and scenarios performed by professional actors, reflecting realistic scenarios from dental practice, particularly relating to conflict.
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 3 June 2010, 09:00 to 17:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:00
CostNo charge
Aims
  1. Improve communication skills and body language
  2. Develop skills to manage conflict with patients and staff members in practice
  3. Revise the dental practices' responsibilities with relation to patient conflict, and complaints.
  4. Improve empathy with patients and staff