Effective handling of complaints in practice (MK190210)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis course is designed to equip all Team Members with the skills to effectively handle complaints from patients. Dr Stephen Henderson is an excellent and well-known speaker on this subject. He is a Dento-legal adviser with Dental Protection Limited, and also works part-time in general dental practice. He is on the Specialist List in Oral Surgery.
Additional informationThis promises to be an entertaining and very informative afternoon for all the Team, and will fulfil GDC requirements for core CPD.
VenueMilton Keynes Postgraduate Centre, Milton Keynes  View details
Date & timeFriday 19 February 2010, 13:00 to 16:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours3:00
Cost£5.00
Aims
  1. By the end of the session delegates will be able to define a complaint.
  2. Delegates will be able to explain what features of dental practice give rise to complaints
  3. Delegates will be able to develop a strategy to manage complaints successfully.
  4. Delegates will understand the importance of good communication skills in dental practice.