DPS Ethics & How to stay on the right side of GDC/PCT/patient (VT210110S)

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1. Presentation 1 - Open & Shut Case Presentation by: Dento-legal adviser 'Open & Shut Case' is a drama/documentary style programme produced by keep-up-to-date.tv, a provider of on-line multi-media solutions that deliver high quality interactive CPD programmes in conjunction with The Eastman Dental Institute. This programme highlights, very convincingly, how failure to communicate with patients and respond to complaints can leave dentists exposed to litigation and in danger of losing a hard earned professional reputation. Our presentation aims to: * Take a fresh look at handling complaints * Incorporate practi cal role play exercises * Help construct appropriate draft responses to complaints for approval by their defence organisation. Using this programme we have created a presentation specifically for recently qualified dental professionals that provides an interesting, effective way of gaining 'real life' experience in a risk free environment. Presentation Outcomes This presentation will help to anticipate and avoid situations that could lead to patient complaints, as well as providing guidance on how to sensitively handle complaints that do arise.
2. PRe1. Understanding and the application of the principles of GDC publications on standards for dental professionals, that provide guidance to dentists on professional and personal conduct. PRe2. Understanding and the application of the principles of ethical behaviour relevant to dentistry, including honesty, confidentiality, personal and professional integrity and appropriate moral values. PRe3. A professional approach to patient complaint and accepts responsibility for his/her actions where appropriate. PRe4. Respects and values diversity and interacts with patients, staff, peers and the general public without discrimination. PRe5. Is able to explain in appropriate detail the actions available to be taken with regard to those colleagues who are underperform