Of Art the Communication (VT030909S)

Recommended to all

1. ·Increase patients’ awareness and understanding by careful explanation of treatment options and procedures, and the use of effective communication skills. ·Present questions to the patient (or carer) in a clear, concise and understandable manner. ·Communicate bad news and / or refer patients from different age groups or situations for specialised treatment in a sensitive manner that causes the least anxiety possible. ·Communicate effectively with relatives in a manner, which respects the patient’s dignity, confidentiality and self image. ·Select and compose a suitable style of written communication that is appropriate for the patient and / or guardian in different clinical scenarios. ·Address challenging communication situations including the effective management of anger, confusion or misunderstanding of patients. ·Can identify patients (or carers) with special communication needs and is able to make arrangements to meet these ·Requirements effectively. ·Listens effectively and is responsive to non-verbal cues.