Of Art the Communication (VT270809ON)

AvailabilityCourse has taken place
SubjectOther
DescriptionThis workshop will focus on key skills of communication by exploring how they often go wrong. Through the day the importance of listening over hearing, the power of non verbal communication, how to deal with difficult situations with patients and some tools for promoting good working relationships with staff will be looked at. The day is interactive and fun and there is NO role play.
VenueHealth Education England, Oxford - Oxfordshire  View details
Date & timeThursday 27 August 2009, 09:00 to 17:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:00
CostNo charge
Aims
  1. To understand the importance and power of good non verbal communication
  2. To appreciate the value of good listening skills and how body language can be supportive or undermining.
  3. To be able to diffuse aggressive situations
  4. To know how feedback can be a great motivator