Conflict Resolution (PO020709)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis course is designed to enable you to recognise different aspects of conflict that you may encounter and for you to understand and be aware of different methods of resolving such conflicts and is suitable for the whole dental team.
VenueDental Academy, Portsmouth  View details
Date & timeThursday 2 July 2009, 18:30 to 21:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:30
Cost£10.00
Aims
  1. To describe common causes of conflict.
  2. To describe communication models that can assist in conflict resolution
  3. To give examples of the different warning and danger signs and to give examples of impact factors
  4. To describe the use of distance when dealing with conflict and to explain the use of ‘reasonable force’ as it applies to conflict resolution
  5. To describe the two forms of communication and how communication can breakdown