Dealing with Difficult people and complaints handling (BE271008)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis interactive workshop will enable you to use simple techniques for difficult practice situations, use non-violent communication to build more constructive relationships with colleagues and create and implement effective complaints handling procedures in your practice. This course meets GDC CPD mandatory requirements for complaints handling.
VenueTrust Education Centre, Reading - Berkshire - West  View details
Date & timeMonday 27 October 2008, 09:00 to 17:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£20.00
Aims
  1. Handle difficult people for better teamwork. Use simple techniques for difficult practice situations
  2. Create and implement effective complaints handling procedures in your practice.
  3. Recognise and adapt to different problem-solving strategies.
  4. Use non-violent communication to build more constructive relationship with colleagues.