Dentolegal Essentials: Don’t be afraid - be one step ahead in the “new normal" (OX180620WEBINARs 1+2)

HEE guide to remote learning

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Sue Boynton BDS LLM FFGDP(UK) FFFLM is a dentist with over 20 years’ experience in primary care dentistry. She is recognized for assisting numerous dental professionals with a wide range of dentolegal issues for over 20 years.

Sue works as an Independent Dentolegal Consultant, using her extensive, in-depth, knowledge and experience gained from her work over many years with a dental indemnity organisation. She continues to assist dentists and dental teams with dentolegal issues including GDC, CQC, complaints and claims.

On top of her wide-ranging experience of complex dentolegal issues, Sue also brings her expertise to articles and e-learning initiatives. She is part of the Profession-wide complaints handling initiative working group, and a member of the National Advisory Board for Human Factors in Dentistry.

Being a dentist and a dentolegal consultant Sue understands the challenges of dental practice, which means that the knowledge she shares is relevant and her dentolegal tips for general practice are practical and useful.

Sue has a Master’s Degree in Medical Law, and is a Fellow of the Faculty of General Dental Practice, a Fellow of the Faculty of Forensic and Legal Medicine, and an NLP Master. She shares her knowledge and expertise on dentolegal issues in the UK and internationally and is a hugely popular speaker who is passionate about risk management and helping dental teams.

Session 1 focuses on The GDC and in particular the issues which can lead to GDC investigations. We’ll look at what the GDC does when a complaint reaches them, and what happens when a complaint goes all the way to a hearing.

We will examine real cases, and explore how they could have been avoided, and how to increase the prospect of a good outcome. It’s all about being one step ahead and managing your dentolegal.

Session 2 (19th June) focuses on Complaints and Claims with a theme of consent and record keeping running though it. We will examine real cases, and explore how they could have been avoided, and how to increase the prospect of an early resolution.

The programme will start promptly at 10.00 on each day (with a short break midway during the session)

Finish - 11.30

*This 2 part webinar is suitable for all the dental team and will be delivered on the Zoom platform. An email with joining instructions and webinar netiquette will be sent to you at least 1 hour prior to the start time of the webinar. Please ensure that your IT supports the Zoom platform and sign in using your Deanery registered name, as this helps us to confirm your attendance. Logging onto to Webinar will be from 09:45am. Please email the organising Tutor with your questions prior to the webinar at  amanda.evans@hee.nhs.uk 

Recommended to all

These sessions will provide an update on the main issues which can result in complaints, claims and GDC investigations. Session 1 focusses on GDC

Session 2 focusses on complaints and claims

These sessions are intended to create an understanding of the most commonly occurring dentolegal issues which can result in complaints, claims and GDC investigations and will include:

• Exploring dentolegal issues.
• Identifying the main issues which can result in complaints, claims and GDC investigations.
• Developing strategies to reduce the risk of such issues occurring (including what to do when something does not work out as expected).

By the end of the sessions delegates will be in a position:

• To develop a greater awareness of dentolegal issues, and put them into perspective.
• Be able to develop workable strategies which can be applied everyday in dental practice to reduce the risk of such issues occurring.