Introduction to the NHS Module 6 - Communication, Legal and Ethical Issues and Complaints Handling (INTZOOM210520)

AvailabilityCourse has taken place
Documents
Guidance for Remote Learning

Need help viewing PDF documents?

SubjectIntroduction to the NHS
DescriptionDescription This course is one of a number of courses designed to provide an Introduction to primary care NHS dentistry – essential for dentists undertaking Performers List Validation by Experience (PLVE). This course is also suitable for other dentists who are new to the NHS, dentists returning to NHS practice, and any dental professional interested in learning more about the featured topics.
Additional information

This Webinar will be via ZOOM

09:00 Receive Password to access Webinar

The educational programme starts at 10:00 hrs prompt

10.00 - 10.45: Lecture

10.45 – 11.00: Break

11.00 - 11.45: Lecture

11.45 - 12.00: Break

12.00 - 12.45 Lecture

13.00: Close

VenueWebinar Tutorial, Winchester  View details
Date & timeThursday 21 May 2020, 10:00 to 13:00
LecturerMr Nick Torlot  View details
Target audience

Recommended to all

Development outcomeA, D
Course styleLecture
Core topicLegal & Ethical & Handling Complaints
CPD hours3:00
Cost£25.00
Aims

1. To increase learners’ ability to manage risks related to dental law and ethics.

2. To enable learners to view complaints as valuable feedback.

Objectives

1. To review the standards of conduct, performance and ethics governing dental professionals.

2. To examine the principles of ethical behaviour relevant to dentistry, including honesty, confidentiality, personal and professional integrity, and appropriate moral values.

3. To explore the structure of a complaint including why complaints arise.

4. To investigate how dealing promptly and positively with complaints can be a practice builder.

Learning outcomes

Following this course learners should be able to:

1. Describe and summarise key issues relating to conduct, performance and ethics, in accordance with GDC Standards and professionally relevant laws and ethical guidance.

2. Demonstrate ability in the decision-making process, so as to integrate ethical and professional accountability into dentistry.

3. Outline effective strategies for responding to complaints and concerns, so as to minimise escalation.

4. Explain why complaints are an important part of continuous service improvement and how to learn from a complaint.