FREE Managing Challenging Patients (MKWEBINAR100426)

AvailabilityCourse has taken place
SubjectLegal & Ethics & Handling Complaints
DescriptionThis is a short FREE webinar on Managing challenging patients in your practice, taken by Laura Goldstein from the Dental Defence Union.This is on the Teams Platform.
Additional information

START TIME: 13:00 CLOSE TIME: 13:45

LOGIN DETAILS SENT THE NIGHT BEFORE THE WEBINAR

Jane.Shrowder@nhs.net is the tutor for this course

 Laura Goldstein is a liaison manager with extensive experience delivering training designed to support members throughout their professional career.

Dental Defence Union

The DDU provide occurrence based professional indemnity for dental professionals. We also guide, support and defend our members throughout their careers. We are led and staffed by dentists with real life experience of the pressure you face, and through our 24-hour dento-legal advice line we’re proud to connect over 98% of calls to dento-legal advisers straight away during normal working hours.

We also offer free online dento-legal CPD, free associate contract checking and advice and can provide help members prepare responses to patient complaints.

VenueWEBINAR, MK - Milton Keynes  View details
Date & timeFriday 10 April 2026, 13:00 to 13:45
LecturerMs Laura Goldstein  View details
Target audience

Recommended to all

Development outcomeA, C
Course styleLecture
Core topicLegal & Ethical Issues
CPD hours0:45
CostNo charge
Aims

· To understand why patients may present with challenging behaviours.

· To understand the scale of the problem and associated risks for healthcare providers.

Objectives

. To offer some solutions to support and manage challenging patients.

· To consider strategies to reduce the risk of challenging behaviours becoming threatening, aggressive or violent.

Learning outcomes

· To better  understand how to protect yourself, staff and other patients from risks.