NHSE WT&E Thames Valley & Wessex NHS Free CPD Afternoon (NHS Free CPD Afternoon)

AvailabilityPlaces available  Add to basket
SubjectWorkforce Development
DescriptionFree NHS CPD Afternoon to support our regional NHS Oral Health Teams. Good Record Keeping- Resolving Complaints- The Long Burn- Teamwork Makes The Dreamwork
Additional information

A Free CPD afternoon to support our NHS Oral Health Teams 1.30pm to 5pm

To be held at the John Lister Postgraduate Centre Wexham Park Hospital Slough SL2 4HL. Please use Wexham Park Hospital ENTRANCE 4 to get to the Post Graduate Centre.

Topics from Leo Briggs (DDU) and Anthony Asquith(Hypnotherapist and Personality Profiler)

  •  Good Record Keeping
  • Resolving Complaints
  • The Long Burn
  • Teamwork Makes The Dreamwork

The Course will meet GDC A,B and D development outcomes

1.30 Complimentary Light Refreshments will be served for a 1.45 start

VenueJohn Lister Postgraduate Centre, Slough - Berkshire - East  View details
Date & timeSaturday 31 January 2026, 13:45 to 17:00
LecturersMr Anthony Asquith & Mr Leo Briggs  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topicNo core topic
CPD hours3:00
CostNo charge (£100.00 surcharge for users whose user group is non-nhs dentist)
Aims
  • To appreciate the importance of keeping good records.
  • To provide an update on how a practice can try to resolve any complaints received.
  • To develop skills for managing the shock of receiving a complaint, keeping perspective when managing the complaint and ways of handling the uncertainty should matters escalate further.
  • Figure out a little more about yourself and what makes you tick
  • Figure out a little more about others, what makes them tick and how to get the best when working/living with other people
  • This exciting and fun filled session will help you realise that other people aren’t weird, they’re just wired differently
Objectives
  • To understand what constitutes a dental record.
  • To feel more confident in ensuring records are complete and of high quality.
  • To explain the importance of handling complaints effectively.
  • To understand the obligations of the different members of the team when dealing with complaints.
  • To Improve Working Relationships
  • To understand people are different and how we can make the most of that
Learning outcomes
  • To develop good record keeping
  • To manage complaints effectively
  • To develop good working relationships
  • To understand people who are different to us, better