FREE : COMPLAINTS HANDLING (MKWEB250925)

START TIME 13:15 CLOSE TIME 13:45

LOGIN DETAILS SENT TO YOU THE DAY BEFORE

Jennifer Murray is an experienced liaison manager with  experience delivering training designed to support members throughout their professional career.

Dental Defence Union

The DDU provide occurrence based professional indemnity for dental professionals. We also guide, support and defend our members throughout their careers. We are led and staffed by dentists with real life experience of the pressure you face, and through our 24-hour dento-legal advice line we’re proud to connect over 98% of calls to dento-legal advisers straight away during normal working hours.

We also offer free online dento-legal CPD, free associate contract checking and advice and can provide help members prepare responses to patient complaints.

Recommended to all

Aims

This presentation provides an overview of the common causes of complaints, how to deal with a complaint and how to reduce the risk of a complaint escalating.

To explain the basic principles of verbal communication, and be made aware of factors that interfere with communication and reduce its effectiveness.

To explore why complaints arise.

To investigate how dealing promptly and positively  with complaints can be a practice builder.

Learning outcomes

By the end of the session delegates should:

Understand the common causes of complaints

Appreciate the relevant law and guidance that applies to complaints

Know what is required from the dental team when dealing with a complaint

Feel more confident in dealing with a complaint.