FREE Improving Telephone Communication Skills (MKWEB131125)

START TIME 13:15

CLOSE TIME: 13:45

Webinar delivered via MS Teams, joining instructions will be sent to you the night before the course starts. *Please log in early to check Link/IT. Sign in using your Deanery/Maxcourse registered name - it helps us to confirm your attendance. Course starts at 13:15 and finishes at 13:45. Please contact the organising Tutor Jane.shrowder@nhs.net with any questions prior to the webinar. *PLEASE CHECK YOUR JUNK FOLDER FOR THE WEB LINK, PARTICULARLY IF YOU HAVE A HOTMAIL ACCOUNT

Kate Mullar is an experienced liaison manager with extensive experience delivering training designed to support members throughout their professional career.

Dental Defence Union

The DDU provide occurrence based professional indemnity for dental professionals. We also guide, support and defend our members throughout their careers. We are led and staffed by dentists with real life experience of the pressure you face, and through our 24-hour dento-legal advice line we’re proud to connect over 98% of calls to dento-legal advisers straight away during normal working hours.

We also offer free online dento-legal CPD, free associate contract checking and advice and can provide help members prepare responses to patient complaints.

To join, or find out more about membership with the DDU, email kate.mullar@theddu.com or call 0207 202 2825.

Recommended to all

The common causes for complaints when communicating over the phone

Understand when not to discuss treatment over the phone

How best to deal with unreasonable demands from patients.

To feel better equipped to handle difficult conversations over the phone, to help avoid complaints.

To know what  should be included in practice telephone policy.