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FREE CPD Day for NHS staff - relevant to the whole oral health team (NHS Dental CPD Day)
| Availability | Course has taken place | ||||
| Documents |
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| Subject | Workforce Development | ||||
| Description | A Free NHS development day for the team. • Managing Aggressive Patients • Dento-legal Risk Management, a Tactical Team Approach, (What makes patients tick, and occasionally explode …) • Creating working environments which promote inclusion and belonging • Being a mentor – what’s available and what are the rewards | ||||
| Additional information | Free CPD for the Whole Oral Health Team! To be held at the Copthorne Hotel Slough Windsor in Slough - SL1 2YE Complimentary Lunch served from 11.30am - 12.30pm when programme starts | ||||
| Venue | Copthorne Hotel, Slough - Berkshire  View details | ||||
| Date & time | Saturday 18 January 2025, 12:30 to 17:00 | ||||
| Lecturers | Mr Anthony Asquith, Katy Kerr, Mr John Lawrence Makin, Dr Sophia Morris & Dr Safiyyah Yacoobali View details | ||||
| Target audience | Recommended to all | ||||
| Development outcome | A, B, C, D | ||||
| Course style | Lecture | ||||
| Core topic | No core topic | ||||
| CPD hours | 4:00 | ||||
| Cost | No charge | ||||
| Aims | The session will equip you with strategies for safely and professionally handling aggressive patients, whilst remaining calm. To Identify areas of risk for dental professionals including; Complaints , Claims, And Regulatory matters. To look at risk management techniques to assist in mitigating these risks. To consider how to create working environments which promote inclusion and belonging To enable course participants to understand the opportunities to develop and utilise mentoring skills | ||||
| Objectives | You will learn to understand the different types of aggression and what triggers these You will be shown how to prevent escalation using clear communication, empathy and understanding We’ll show you the protocols on how to handle an escalating situation and how to exit in the event of danger
Participants will better understand the current dento-legal risk issues Will better understand ways of mitigating these risks including managing patient expectations good communication consent complaints handling By the end of this session it is expected you will have increased your understanding of EDI increased knowledge of the benefits of embedding inclusive practices increased awareness of approaches to foster inclusion and belonging within teams The session will cover: What are mentoring skills How mentoring can be used in a range of leadership and clinical situations How mentoring fits into the NHS Long Term Workforce Plan Supervision opportunities to support colleagues Identifying training and development needs | ||||
| Learning outcomes | This session is designed to improve your ability to handle aggressive patients, recover and learn from the events too. The participants will appreciate the importance of good communication and managing patients’ expectations. They will appreciate the current dento-legal issues and how they impact on their professional practice. Development of an EDI objective to be included with your PDP to support adoption of inclusive practices Following the course, participants will be able to: Consider how to take forward mentoring skills at work Understand where to find further information | ||||
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