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Free Lunchtime Webinar: Managing Challenging Behaviour (OX160125WEB)
| Availability | Course has taken place | ||
| Documents |
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| Subject | Complaints handling | ||
| Description | This Free lunchtime Webinar looks at 'Managing Challenging Behaviour'. With the significant growth in incidents since the pandemic and cost of living crisis we will identify the key areas of potential conflict and how attention to listening, showing empathy and open, honest & clear speech (i.e. effective communication) can help to defuse and resolve many issues. GDC outcomes A, B & D. | ||
| Additional information | Nigel Faiers, a qualified trainer and member of the Chartered Institute of Personnel and Development has over 35 years experience in the care, support and healthcare sectors. In 2003 Nigel formed Faiers Training Limited and moved from managing a large portfolio of care and supported housing to delivering training and consultancy for the social care & healthcare sectors. Nigel has been delivering training on Safeguarding Adults from abuse since 2003 and the Mental Capacity Act (MCA) since 2006 for staff at all levels both for his own company and on behalf of organisations such as the Social Care Institute for Excellence. Nigel believes in training that is both professional and practical. Nigel has also organised Managing Aggressive Behaviour training for over twenty years and a few years ago took over the delivery of these sessions. *This webinar will be delivered via Zoom. Joining instructions will be sent to you at least 24 hours before the course starts, please email organising Tutor Amanda Evans via email - amanda.evans37@nhs.net if you haven't received a link. *Please check before the session the Link & that your IT supports Zoom. Please enter with microphone's off but your camera's on (blur or upload a background of your choice for privacy). *Sign in using your Deanery/Maxcourse registered name - it helps us to confirm your attendance. Log onto to Webinar from 12:50 (you may be held in a waiting room). Due to the short nature of the webinar there may not be the opportunity to ask questions/interact with the speaker on the day, please contact me in advance or pop question's in the chat and we will attempt to address them. The programme will start promptly at 13:00 finishing by 14:00. *PLEASE CHECK YOUR JUNK FOLDER FOR THE WEB LINK, PARTICULARLY IF YOU HAVE A HOTMAIL ACCOUNT. | ||
| Venue | *Please note this is a Webinar & not at Oxford, Webinar Tutorial, Oxford - Oxfordshire  View details | ||
| Date & time | Thursday 16 January 2025, 13:00 to 14:00 | ||
| Lecturer | Mr Nigel Faiers View details | ||
| Target audience | Recommended to all | ||
| Development outcome | A, B, D | ||
| Course style | Lecture | ||
| Core topic | Complaints Handling | ||
| CPD hours | 1:00 | ||
| Cost | No charge | ||
| Aims | Discuss the warning signs of aggressive/challenging behaviour and consider using de-escalation techniques. | ||
| Objectives | Appreciating different perspectives: Why patients exhibit aggressive or challenging behaviours (including warning signs of a problem) Understanding and responding to patients using empathy Avoiding escalation by careful communications; keeping calm How we sometimes unintentionally argue with distressed patients and alternative ways of responding | ||
| Learning outcomes | At the end of this session delegates will have learnt how to avoid adverse outcomes due to challenging behaviours from patients. | ||
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