Legal & Ethical Complaints Handling (BE030519)

Please let us know of any dietary needs at least two weeks before the date of the course.

At Wexham Hospital you will need to come to entrance 4 SAT NAV details are SL3 6LY

Recommended to all

1 To improve communication skills.

2 To increase learners ability to manage risks related to dental law and ethics.

3 To enable learners to view complaints as valuable feedback.

1 To explain the basic principles of successful verbal communication and to heighten awareness of those factors that interfere with communication and reduce its effectiveness.

2 To review standards of conduct, performance and ethics governing dental professionals.

3 To explain principles of ethical behaviour relevant to dentistry, including honesty, confidentially, personal and professional integrity and appropriate moral values.

4 To explore the structure of a complaint including why complaints arise.

5 To investigate how dealing promptly and positively with complaints can be a practice builder.

1 Identify different communication styles, listen and ask questions more effectively and give and receive meaningful feedback.

2 Describe and summarise key issues relating to conduct performance and ethics in accordance with GDC Standards and professionally relevant laws and ethical guidance.

3 Demonstrate ability in the decision-making process so as to integrate ethical and professional accountability into dentistry.

4 Outline effective strategies for responding to complaints and concerns so as to minimise escalation.

5 Explain why complaints are an important part of continuous service improvement and how to learn from complaint.