FREE Improving Telephone Communication Skills (WEB240823)

AvailabilityCourse has taken place
SubjectOther
DescriptionThis short session will be looking at helping to reduce common causes for complaints when communicating over the phone. This will be done on Teams. Login details sent out the morning of the webinar.
Additional information

START TIME 13:15

CLOSE TIME: 13:45

Kate Mullar is an experienced liaison manager with extensive experience delivering training designed to support members throughout their professional career.

Dental Defence Union

The DDU provide occurrence based professional indemnity for dental professionals. We also guide, support and defend our members throughout their careers. We are led and staffed by dentists with real life experience of the pressure you face, and through our 24-hour dento-legal advice line we’re proud to connect over 98% of calls to dento-legal advisers straight away during normal working hours.

We also offer free online dento-legal CPD, free associate contract checking and advice and can provide help members prepare responses to patient complaints.

To join, or find out more about membership with the DDU, email kate.mullar@theddu.com or call 0207 202 2825.

VenueWEBINAR, MK - Milton Keynes  View details
Date & timeThursday 24 August 2023, 13:15 to 13:45
LecturerMrs Kate Mullar  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topicNo core topic
CPD hours0:30
CostNo charge
Aims

The common causes for complaints when communicating over the phone

Understand when not to discuss treatment over the phone

Objectives

How best to deal with unreasonable demands from patients.

Learning outcomes

To feel better equipped to handle difficult conversations over the phone, to help avoid complaints.

To know what  should be included in practice telephone policy.