Legal and Ethical Issues for the Dental Team and Handling Complaints and Record Keeping (PO220618)

AvailabilityCourse has taken place
SubjectCore - Ethics
DescriptionThis is an ALL DAY course covering two core topics. You will be expected to stay for the duration of both morning and afternoon sessions. The GDC recommend that you keep up-to-date by doing CPD in legal and ethical issues and handling Complaints
Additional information

0900-0930  Registration

The educational programme starts at 0930

0930-1100: Lecture

1130-1300: Lecture

1300-1400: Lunch (for which you will be provided a Luncheon Voucher)

1400-1530: Lecture following by 15 minutes refreshment break

1545-1715: Lecture

1715: Close.

Lecture room will be clearly signposted as you enter the Education Centre.

VenueRoom 11 & 12 link , Education Centre, Portsmouth  View details
Date & timeFriday 22 June 2018, 09:30 to 17:15
LecturerMrs Jo Russell  View details
Target audience

Recommended to all

Development outcomeA, D
Course styleLecture
Core topicLegal & Ethical & Handling Complaints
CPD hours6:00
Cost£50.00
Aims

Overall aim of morning session:

To improve the practical application of legal and ethical frameworks as they apply to dental practice and patient care.

Specific aim: To increase learners’ ability to develop strategies to manage risks related to dental law and ethics.

Overall aims of Afternoon Session:

To explore the structure of a complaint including why complaints arise, and to explain how good communication reduces complaints.

To investigate how dealing promptly and positively with complaints can be a practice builder.

Both morning and afternoon sessions will refer to record keeping throughout.

Objectives

1. To review the requirements of the GDC Standards.

2. To examine dental care and practice from professionally relevant legal and ethical standpoints.

3. To examine the principles of ethical behaviour relevant to dentistry.

4. To provide information and advice on how to deal properly and professionally with complaints.

5. To explore the structure of a complaint including why complaints arise.

6. To review the requirements of the GDC Standards.

7. To examine dental care and practice from professionally relevant legal and ethical standpoints.

8. To review the requirements for thorough record keeping and up to date records

Learning outcomes

Following this course learners should be able to:

1. Describe and summarise key issues relating to conduct, performance and ethics, in accordance with GDC Standards.

2. Demonstrate recognition of the application of law and ethics in dental practice and patient care.

3. Explain ethical behaviour as it relates to dental practice and patient care.

4. Recognise and demonstrate the procedures for handling of complaints in accordance with GDC and NHS standards.

5. Outline effective strategies for responding to complaints and concerns, so as to minimise escalation.

6. Describe and summarise key issues relating to conduct, performance and ethics, in accordance with GDC Standards.

7. Demonstrate recognition of the application of law and ethics in dental practice and patient care.