4 Part Programme for Training Practice Managers (PO230617)

AvailabilityCourse has taken place
Documents
Application Form

Need help viewing PDF documents?

SubjectPractice Management
DescriptionThe world of running dental practices has changed over the past few years. The current trend within UK dentistry for increased litigation and regulation means that Practice Managers now have to deal with more issues than ever before. This 4-day programme is designed to provide the Practice Manager with an opportunity to gain knowledge about running a successful dental practice. The programme consists of 4 full day workshops. Each workshop comprises 2 units and will deliver 6 hours verifiable CPD activity. There are 8 units in total. Small group work will enhance participant learning by incorporating time for reflection, discussion and peer learning. This CPD programme can also help participants prepare for more advanced courses such as those provided by the Institute of Leadership and Management.
Additional information

There will be four workshops with one workshop every twelve weeks commencing 23 June 2017. This allows time for reflection in between each workshop, allowing any work to be completed (such as working towards a dementia friendly practice).

To apply for this course, please download the application form and send your application by post to:

Hollie Dalton, Dental Programme Coordinator, Southern House, Otterbourne, Winchester, SO21 2RU. 

Programme:

08:30 – 09:00: Registration

The educational programme starts at 09:00.

09:00 – 12:00: Workshop

12:00 – 13:00: Lunch

13:00 – 16:00: Workshop

16:00: Close.

There will be short refreshment breaks during both the morning and afternoon sessions.

VenueRoom 308 on D Level , Education Centre, Portsmouth  View details
4 SessionsSession 1-Customer Service, Leading & Motivating:   Fri 23 Jun 2017, 09:00 to 16:00
Session 2-Planning a complex team activity:   Thu 14 Sep 2017, 09:00 to 16:00
Session 3-Marketing:   Thu 11 Jan 2018, 09:00 to 16:00
Session 4 - Governance:   Thu 19 Apr 2018, 09:00 to 16:00
LecturersKaty Kerr & Mrs Jo Russell  View details
Target audience

Recommended: Practice Manager

Development outcomeNo development outcome
Course styleBlended Learning
Core topicNo core topic
CPD hours24:00
Cost£500.00
Aims

To become a proficient and knowledgeable Practice Manager for the modern day practice, with the ability to deal with leadership and compliance.

Objectives

1. To explore excellence in customer service and the art of successful delegation

2. To promote dementia awareness and the special knowledge, approach and skills required of the dental team when supporting people with dementia.

3. To explore relevant guidance that the regulators will expect dental professionals to know about and follow.

4. To examine dental practice marketing and branding.

5. To explore the skills and behaviours that contribute to being an effective Practice Manager.

Learning outcomes

Following this course learners should be able to:

1. Develop a fabulous customer service with the ability to delegate effectively.

2. Create a dementia friendly practice with effective health and safety risk management.

3. Comply with the laws and regulations that govern dentistry, including compliant CQC inspections, so as to have a functioning and proactive business on well-run premises.

4. Create a marketing strategy to raise the practice profile and develop financial revenue skills for a thriving business.

5. Develop a professional development programme that reflects an increase in skill and ability.